Overview

About the Company:

VBET is an award-winning sports betting and gaming operator with 23 years of experience in the industry powered in-house by Betconstruct. We have shifted from a start-up to an extensive international company holding over 10 licenses and operating in over 120 countries.

Responsibilities:
  • Implement and monitor the processing of inquiries and applications addressed to the department
  • Assist in managing an assigned portfolio of VIP customers by ensuring timely and effective communication across multiple channels (phone, email)
  • Build trust and foster long-term relationships with VIP customers by ensuring high levels of engagement, satisfaction, and retention
  • Identifying and addressing VIP customers needs to enhance their engagement and interest in the organization’s products and services
  • Extract data on VIP customer behavior, preferences, and gaming habits to provide relevant promotional offers and incentives
  • Proactively identify technical and software issues and implement customer retention strategies to maintain engagement
  • Monitor VIP customer activity and respond promptly to any concerns, issues, or inquiries Identify sales opportunities by promoting relevant products, exclusive events, and personalized bonus offers
  • Partner closely with internal teams (Customer Support, Fraud, Risk, Payments, CRM, and Marketing) to resolve technical issues, deliver personalized offers, and maintain a seamless gaming experience for VIP customers
  • Work alongside Customer Support and Responsible Gaming teams to ensure full adherence to regulatory and ethical standards
  • Collect and analyze customer feedback to enhance VIP services and overall satisfaction
  • Generate regular reports on VIP customer service trends, emerging issues, and key metrics to drive tactical solutions
  • Utilize data-driven insights to optimize customer service
Required Qualifications:
  • Native fluency in Armenian is required; proficiency in Russian and English is a major plus
  • Experience in customer service, sales, or account management
  • General understanding and knowledge of iGaming, sports betting, or casino operations
  • Proficient in Microsoft Office Suite (Excel, Word) and Google Drive for tracking metrics and monitoring data
  • Strong verbal and written communication skills, with the ability to engage clients professionally, confidently, and adapt styles based on the situation
  • Strong team player who remains calm and professional in stressful situations while collaborating effectively with colleagues
  • Active listening and empathy to understand client needs, recognize emotions, address concerns, and build trust
  • Excellent multitasking and organizational skills with the ability to manage multiple tasks efficiently in a fast-paced environment
  • Customer/service oriented
  • Customer Service skills
Additional Information:

Role Benefits:
 

  • Competitive experience-based salary
  • Coverage for the employee and family health insurance
  • Upskilling and reskilling trainings
  • Social events, corporate parties
  • 4 day offs in a year
  • Transportation

Work type: Onsite
Schedule: Rotating shifts (Day: 10:00–18:00, Evening: 18:00–02:00 | 5/2)
Address: Caucasus Complex, 122 Gevorg Chaush St. (adjacent to the "Vahakni" residential community, near the Ashtarak highway)

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