Overview

Responsibilities:
  • Coordinate daily warehouse activities including receiving, sorting, packing, and dispatch
  • Ensure smooth parcel flow by identifying and resolving operational bottlenecks within the warehouse
  • Plan, coordinate, and monitor outbound deliveries to ensure on-time dispatch and successful delivery
  • Liaise with delivery partners, drivers, and couriers to manage routes, schedules, and exceptions
  • Track delivery performance, delays, and returns, and take corrective action as needed
  • Ensure proper documentation for shipments, status updates and returns
  • Allocate tasks and manpower based on workload and operational priorities
  • Support, guide, and motivate warehouse and delivery teams during assigned shifts
  • Conduct shift handovers and communicate priorities, backlogs, and issues clearly
  • Resolve day-to-day warehouse and delivery issues promptly to minimize disruptions
  • Identify inefficiencies in warehouse and delivery processes and recommend improvements
  • Other duties as assigned
Required Qualifications:
  • Bachelor’s degree Operations, or a related field (preferred)
  • 2–4 years of experience in warehouse operations, delivery coordination, or logistics roles
  • Understanding of warehouse processes, last-mile delivery operations, and dispatch coordination
  • Experience working with delivery partners, drivers, or courier networks
  • Proficiency in MS Excel and basic reporting for tracking performance and KPIs
  • Strong organizational and multitasking skills with the ability to prioritize in a fast-paced environment
  • Excellent communication and coordination skills across cross-functional teams
  • Proven problem-solving ability and attention to detail
  • Ability to lead, guide, and motivate teams during shifts
  • Willingness to work flexible schedules, including shifts, weekends, or holidays as required
Note:

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