Job Description

Are you GAME to JOIN US and be our new Customer Support Specialist in the French Language?

SoftConstruct is on a search for a new player to join our team.

This is a full-time position with a mixed shift working schedule.

Working hours : 3 shifts (mandatory)

1. 10:00 – 18:00

2. 18:00 – 02:00

3. 02:00 – 10:00

Responsibilities:
  • Deliver customer service through online and phone support
  • Provide solutions to customers with the help of supervisors from different departments
  • Provide detailed information about websites, procedures, payments, and requests
  • Translate database information about registered bets
Required Qualifications:
  • Bachelor’s or Master’s degree in Linguistics, or related field
  • At least a year of experience in customer support
  • Excellent knowledge of the French language, spoken and written
  • Excellent knowledge of any other foreign language is an advantage
  • Excellent listening and communication skills
  • Customer service skills
  • Ability to work under strict deadlines and pressure
  • Ability to work as part of a team
  • Ability to be patient and understanding
  • Ability to work in flexible shifts and on-site
  • Problem-Solving and Critical Thinking
  • Time Management and Prioritization
Skills:
  • Problem solving 
  • Critical thinking
  • Customer Service skills
Note:

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