Job Description
Crystalia Glass LLC is a fast-growing U.S. company specializing in custom glass and architectural glazing solutions for residential and commercial projects. We are looking for a Project Manager to join our Project Management team and take ownership of client projects throughout the full delivery cycle. This is a highly visible, client-facing role for someone who is comfortable operating at the intersection of construction, customer experience, coordination, and execution.
- Own the full project lifecycle, including contract and prepayment
- Collect measurements and technical information
- Coordinate engineering and shop drawings
- Prepare production
- Coordinate logistics and delivery
- Oversee installation
- Ensure final project completion
- Ensure projects stay on track and deadlines are monitored
- Address potential risks or delays proactively
- Maintain regular communication with U.S.-based B2C and B2B clients
- Provide clear and timely project updates
- Explain project stages and next steps
- Manage expectations around timelines, production, delivery, and installation
- Handle objections, concerns, and escalations
- Resolve issues professionally and maintain strong client relationships
- Partner closely with engineering, sales, scheduling, production, supply chain and logistics, and delivery and installation teams
- Ensure information flows efficiently between departments
- Manage dependencies and resolve blockers before they impact project delivery
- Manage a high-volume portfolio of active projects (often 100–150+ projects at different stages)
- Maintain strong prioritization, attention to detail, consistent follow-up
- Identify what requires immediate action
- Use ClickUp, HubSpot, and internal collaboration tools to maintain accurate project information
- Document progress, track action items, and ensure all stakeholders have up-to-date information
- Experience in Project Management, Project Coordination, Construction Management, Operations, or a similar role
- Construction, engineering, architectural, or other relevant technical background
- Strong experience managing projects through multiple stages from initiation to completion
- Ability to manage a large and complex portfolio of active projects
- Excellent written and spoken English
- Strong client-facing communication skills
- Ability to handle objections, complaints, and difficult conversations confidently and professionally
- Strong problem-solving and decision-making skills
- Ability to identify risks, delays, and bottlenecks early
- Strong organizational skills and attention to detail
- High level of ownership and accountability
- Ability to work independently and follow issues through to resolution
- Comfort working in a fast-paced and dynamic environment
- Tech-savvy mindset and confidence using CRM, project management, and collaboration tools
- Full-time and fully remote position
- Working hours: 8:30 AM – 5:00 PM New York time
- B2B contractor format
- Paid time off according to company policy
- Structured onboarding and product training
- Relevant education in engineering, construction, architecture, or another technical discipline
- Strong hands-on professional experience in construction or a closely related industry
- Project Management
- Project Coordination
- Construction Management
- Client-facing communication
- Problem-solving and decision-making
- Risk identification and mitigation
- Organizational skills
- Ownership and accountability
- Independent work and issue resolution
- Fast-paced environment adaptability
- CRM, project management, and collaboration tools proficiency
- ClickUp
- HubSpot
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