Overview

“EveryMatrix” is looking for a “Account Manager”.

Responsibilities:


- To provide account management and support for clients
- To work with clients in optimizing ROI across gaming products
- To collect, verify and rank clients’ non-technical and technical requirements for new product features and functions
- To present new product upgrades and functionality and to ensure clients have an understanding of the product development road map
- To manage in an efficient and timely manner all operational issues that impact on the smooth delivery of the service to clients
- To work with clients to ensure the continual improvement of all aspects of the service for all parties
- To assure the confidence of your customers and build long term relationships
- To act as an internal advocate for the client
- To generate ideas on the development of the platform and products, while also providing feedback for assisting in the continuous development of the service
- To conduct training sessions with new clients
- To review and analyze data in order to identify key usage trends

Required Qualifications:


- Genuine curiosity about gaming and a good understanding of the online industry
- Experience with management of client relationships
- Experience working with key functions in an online business such as marketing, affiliates, customer service, payments, content, and development
- Experience of data-based performance analysis, reporting and statistics
- A familiarity and understanding of the software development life-cycle and software release management
- Excellent English written and oral communication skills
- Experience from the IT/Telecoms or similar technical field is a plus
- A technical understanding of web services is desirable
- Result-oriented
- Ability to multitask
- Creative thinking
- Attention to details
- Fun

About EveryMatrix

EveryMatrix is an independent IT company offering award-winning software solutions to the iGaming industry.

We started small, with big ideas.
In the meantime we managed to fill the shoes and the roles, growing in both size and – we like to think �