Overview

Responsibilities:
  • Ensure front desk coverage and provide excellent customer service at all times
  • Answer students’ questions and refer them to the appropriate authority, if needed
  • File documents related to students, graduates, former students
  • Answer phone calls
  • Responsible for internal office supplies
  • Receive student/graduate requests and process them or direct them to the relevant employee
  • Assist in RO processes as directed and needed: contract signing, advising, registration, graduation organizing, etc,
  • Assist Registrar in placing holds on students account, processing probations and dismissals
  • Assist in processing students’ IDs
  • Assist in delivery and collection of documents to and from students, graduates, former students and other AUA stakeholders
  • Input and update of data in the Jenzabar system as needed
  • Process memos to various offices within AUA, in 1C or otherwise
  • Process purchase orders
  • Process student refund memos
  • Be responsible for monthly reporting of office supply usage to Accounting
  • Perform other administrative duties as assigned by the Registrar
Required Qualifications:
  • University Degree
  • Fluency in English and Armenian
  • Word-processing, spread sheets, databases
  • Demonstrated ability to reason logically, draw valid conclusions and make appropriate professional judgments
  • Working knowledge of FERPA; positive and professional demeanor in a sometimes hectic work environment
  • Ability to multitask while working independently with little supervision
  • Ability to provide clear and concise communications both orally and in writing
  • Demonstrated ability to interpret and explain complex policies and procedures
  • Demonstrated ability to establish and maintain cooperative working relationships with faculty, staff, students,community members and co-workers
  • Demonstrated commitment to student/customer-centered services
  • 1-2 years of work experience
Note:

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