Overview

At ServiceTitan, our Global Support & Services team is only as strong as the knowledge and skills behind it. As an Associate Enablement Manager, you’ll be the engine that powers how the GSS learns, ramps, and performs at scale. You’ll turn best practices into repeatable playbooks, new hires into confident contributors, and training programs into measurable business impact. If you’re someone who thrives in a fast-moving environment, loves building things from scratch, and gets energized by helping others grow — this role was made for you.

Responsibilities:
  • Deliver and continuously improve new hire onboarding sessions and certification programs.
  • Support structured everboarding initiatives that reinforce product knowledge, workflows, and soft skills post-ramp.
  • Facilitate live sessions, workshops, and office hours that strengthen real-world application of skills.
  • Ensure high certification pass rates and readiness standards are maintained.
  • Partner with Enablement Managers to execute high-priority initiatives, including GTM rollouts and behavior-change programs.
  • Build and maintain playbooks, documentation, LMS learning paths, and enablement assets.
  • Support rollout logistics, stakeholder communication, and adoption tracking.
  • Monitor training completion, certification outcomes, and QA metrics.
  • Reinforce behavior change through follow-ups, skill refreshers, and targeted coaching sessions.
  • Identify knowledge gaps surfaced through frontline interactions and escalate insights to Enablement Managers.
  • Maintain LMS and documentation quality (Confluence, Lessonly, etc.).
  • Ensure content remains current, structured, and aligned to evolving processes and product updates.
  • Leverage AI tools to build scalable content, automate workflows, and measure program effectiveness.
  • Surface insights and trends from onboarding and everboarding programs.
  • Suggest enhancements to learning design, engagement methods, and measurement practices.
  • Support the evolution from reactive to more proactive enablement execution.
Required Qualifications:
  • 1–3 years experience in Enablement, Training, CS, Sales, or related SaaS role
  • Strong facilitation and communication skills
  • Demonstrated ability to manage multiple programs and deadlines with high quality
  • Comfort leveraging CRM, LMS, and enablement technologies
  • Foundational understanding of adult learning principles
  • Strong operational discipline and attention to detail
  • Deep product and workflow knowledge for the function you support
Benefits:
  • Flextime, recognition, and support for autonomous work
  • Flexible time off with ample learning and development opportunities
  • Comprehensive onboarding program
  • Leadership training for Titans at all levels
  • Bonusly and peer-nominated awards
  • Company-paid medical, dental, and vision for employees and dependents
  • Parent and siblings’ insurance
  • Wellness benefit
  • Office massage
  • Parental leave and support
  • Financial planning tools
  • Employee Assistance Program services
  • Facilitation
  • Communication
  • Program management
  • Adult learning principles
  • Operational discipline
  • Attention to detail
Technologies:
  • Gemini
  • ChatGPT
  • Claude
  • Articulate
  • Confluence
  • Google Workspace
  • CRM
  • LMS
  • Lessonly
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