Overview

The Customer Care Specialist is responsible to address client inquiries and resolve their complaints, generally providing a higher level of customer support through creating a sense of care and emotional connection.

Responsibilities:
  • Provide instructions, terms, and conditions of services to current and new clients
  • Timely and accurately respond to client inquiries
  • Carefully and decisively handle customer complaints
  • Provide exceptional customer support to attract, retain, and satisfy user
  • Receive and deliver all necessary information among colleagues during the work cycle
  • Report any issues or bugs in the websites to the proper departments
  • Inform clients of any changes or updates through the livechat
  • Collaborate closely with the CRM and Risk Management teams to deliver the best service
  • Collaborate in training colleagues in daily tasks
Required Qualifications:
  • Bachelor's degree or higher
  • Korean language TOPIK 3 or higher
  • English language B2 or higher
  • Communication skills, customer and service orientedness
  • Emotional Intelligence
  • Ability to learn fast, flexible to changes
  • Ability to work under pressure
Nice To Have:
  • Customer support experience
  • Knowledge about e-wallet and crypto
Note:

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