Overview

SQUARE SIGNS ARMENIA is looking for a B2B Sales and Customer Support Specialist (Night Shift).

Responsibilities:
  • Handle incoming calls and emails from customers, providing professional and timely assistance
  • Guide clients through product selections and purchasing processes, ensuring they receive the right solutions for their needs
  • Answer questions about product specifications, pricing, availability, and order status
  • Support existing clients by addressing concerns, troubleshooting issues, and ensuring customer satisfaction
  • Collaboration with Outside Sales Team
  • Assist the outside sales team by managing client requests and coordinating follow-ups
  • Ensure seamless communication between customers and the sales team
  • Provide necessary documentation, quotes, and product details to support sales efforts
  • Product & Order Management
  • Maintain accurate product information in the system, including specifications, pricing, and availability
  • Process and track customer orders, ensuring timely fulfillment and delivery
  • Assist with inventory-related inquiries and product updates
Required Qualifications:
  • Previous experience in customer support, inside sales, or a related role, preferably in wholesale or B2B industries
  • Strong communication and problem-solving skills
  • Ability to handle multiple customer inquiries efficiently
  • Familiarity with CRM or accounting systems for order and product management is a plus
  • Detail-oriented and organized, with a proactive approach to customer service
  • Knowledge of signage materials or a related industry is an advantage but not required
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