Overview

SoftConstruct is looking for a B2B support and operation specialist.

Responsibilities:
  • Organize and prioritize work on daily basis
  • Analyze and monitor registered incidents on daily basis
  • Enhance partner service satisfaction through tickets, mails, skype, etc. to foster customer relationships
  • Report daily the incident problems, analyze common complaints and problems, mention the reported and resolution times, the description of the matters, the solvers and the priorities of each case
  • Walk the customer through the problem-solving process
  • Share reports about daily done/resolved tickets/cases, after each shift
Required Qualifications:
  • Experience in the field is a plus, MS Office literacy
  • Spoken and written fluency in the English, Armenian and Russian languages
  • Strong self-organizational skills
  • Communication skills, flexibility, ability to work in a team
  • Incident Management process knowledge
  • Knowledge of Jira ticketing system, MS office, mailing system
  • Ability to prioritize the tickets/multitask
  • Following-up with customers to ensure full resolution of issues
  • Ability to work in shifts
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