Viva-MTS (MTS Armenia CJSC is looking for a Basic Support Agent (On Shift).

  • Provide efficient and effective telephone service to customers
  • Provide proper/accurate information
  • Arise customers’ interest in products and services of the Company
  • Record the issue and follow-up to solve it providing feedback to the customer upon necessity
  • Reply technically as far as possible and transfer the call to technical section if necessary
  • Make records of all customer calls
  • Submit daily reports on complaints and offers received from customers
Required Qualifications:
  • College/Higher education (also can apply undergraduate and master degree students)
  • Relevant work experience is an advantage
  • Fluent in Armenian, Russian and English languages
  • Problem solving and complaints handling skills
  • Excellent organizational and communication skills
  • Effective team working and time management skills

Please Note: This job was discovered by our search engine and republished for your convenience. Please be aware that some information may be incorrect or incomplete. For the original job posting and full details, please visit the job link on the owner’s page.