Overview

We are looking for an excellent communicator who will be able to assist our customers with technical problems when using our product, resolve customer queries, recommend solutions and guide product users through features and functionalities.
– Working hours: 11:00-20:00, 17:00-01:00, 00:00-09:00

Responsibilities:


- Manage large amount of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Meet personal/team qualitative and quantitative targets

Required Qualifications:


- Higher education
- Computer knowledge
- MS Office (Word, Excel)
- Customer orientation and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively

About Idram LLC

Idram LLC is Armenian payment system which created the first Armenian application for mobile payments - Idram Mobile Wallet. For more information, please visit: http://www.idram.am .