Overview

The Detailed description, objectives as well as requirements and procedures are further described in the attached file or via this link: https://drive.google.com/file/d/17x7ZGDPPn_MOw_e_FTSpMeuCXnfDBvnm/view?usp=drive_link. Kindly review the attached file or the URL before submitting the Expression of Interest.

The Armenian Volunteer Corps (AVC) (https://armenianvolunteer.org/) and Birthright Armenia (BR) (https://birthrightarmenia.org/) are jointly seeking a vendor for the development of a comprehensive Volunteer Information Management System (VIMS) to streamline their daily operations and replace the current legacy platform that no longer meets organizational needs. This system will serve as a one-stop, cloud-based web solution for managing and improving interactions across stakeholders, including international inquirers, applicants, volunteers, alumni, as well as local host families, partner organizations, language teachers, and internal staff. AVC/BR are open to either a customizable off-the-shelf solution or a system built from scratch, provided it aligns with the functional requirements and long-term vision. In case an off-the-shelf solution is proposed, it should fully comply with all specified requirements without trade-offs or compromises in terms of functionality, flexibility, or user experience.

A key consideration is that the final system should be designed with a strong emphasis on security, workflow automation, flexibility, and future scalability.

Required Qualifications:
Preference will be given to vendors who meet the below:

Organizational Stability and Experience

- Minimum 7 years of experience in software development with an established legal entity;
- Must have successfully delivered at least 2 complex Management systems or CRM, ERP systems in the past 5 years.

Team Capacity

- Have a complete team of 20 people and more as required for software development, including the following positions:

Project Manager
Architect
Team Leader/ Senior Software Engineer
Software Engineers
DevOps/Cloud Engineer
Quality Assurance Engineer

  • Vendors proposing off-the-shelf solutions should demonstrate sufficient team capacity for configuration, integration, customization, and support, and provide CVs of key personnel involved in implementation including:

Project Manager
Solution Architect or Implementation Lead
Integration Specialist (if applicable)
User Training or Change Management Lead

Secure Development Practices

- Evidence of secure software development lifecycle (SSDLC), including source practices.
- The applicants should be capable of allocating sufficient human and technical resources to this project.

Data Protection and Security Compliance

- Demonstrated knowledge of and adherence to internationally recognized data protection standards (e.g., GDPR/ISO/IEC/HIPAA), particularly in handling personal and sensitive information
- Have data protection and security policies in place
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