Overview

About the division

The Centers Operations division is responsible for the day-to-day delivery of the TUMO learning experience across all Armenia centers. The team ensures that students move smoothly through TUMO’s learning model – combining self-learning, workshops, and project labs – while maintaining a structured, supportive, and engaging environment.

About the role

The TUMO Center Manager is responsible for the overall leadership, operations, and performance of a TUMO Center. This role ensures the delivery of an exceptional learning experience by leading a multidisciplinary team, maintaining operational excellence, fostering strong community partnerships, and supporting the successful implementation of TUMO’s educational model.

Responsibilities:
  • Lead the day-to-day operations of the TUMO Center, ensuring efficient, high-quality service delivery.
  • Ensure the effective use of center resources, including staff, facilities, technology, and equipment.
  • Implement and uphold TUMO policies, procedures, and operational standards.
  • Monitor center performance through key operational and educational metrics and implement improvement plans as needed.
  • Prepare regular reports and updates for the executive team on center performance and operational priorities.
  • Collaborate with cross-functional teams—including Operations HQ, IT, Facilities, and Communications—to optimize center performance and ensure organizational alignment.
  • Ensure compliance with health, safety, and security standards, maintaining a safe and welcoming environment for students, staff, and visitors.   Team Leadership & People Management
  • Recruit, onboard, develop, and retain a high-performing team of coaches, workshop leaders, and administrative staff.
  • Foster a collaborative, inclusive, and accountable workplace culture aligned with TUMO's values.
  • Provide regular coaching, mentoring, and performance feedback to support professional growth.
  • Conduct performance evaluations and address performance concerns in a timely and constructive manner.
  • Support succession planning and professional development initiatives.
  • Lead change effectively by communicating organizational priorities and engaging staff in continuous improvement efforts.   Student Experience & Engagement
  • Foster an engaging, inclusive, and student-centered learning environment.
  • Oversee student recruitment, onboarding, engagement, and retention initiatives.
  • Monitor student attendance, participation, satisfaction, and performance metrics, identifying opportunities for improvement.
  • Address student and parent concerns promptly and professionally.
  • Work closely with the Operations HQ teams to ensure students receive a high-quality learning experience.   Educational Program Implementation
  • Ensure the successful implementation and consistent delivery of TUMO's educational programs and learning model.
  • Support the rollout of new educational initiatives, curriculum updates, and learning methodologies in collaboration with the Operations HQ team.
  • Monitor the impact of educational improvements and provide feedback to support continuous program enhancement.
  • Ensure staff understand and effectively implement educational standards and best practices.   Community Engagement & External Relations
Required Qualifications:
  • Bachelor's degree is mandatory. Master's degree is an advantage.
  • 5+ years of demonstrated experience leading and managing multidisciplinary teams.
  • Proven ability to motivate, coach, and develop people toward shared goals.
  • Strong strategic thinking and problem-solving skills with the ability to prioritize effectively in a dynamic environment.
  • Excellent organizational and project management skills.
  • Strong analytical skills with the ability to use data to inform decision-making.
  • Excellent interpersonal, negotiation, and conflict resolution skills.
  • Outstanding written, verbal, and presentation skills in both Armenian and English.
  • Ability to thrive in a fast-paced, evolving organization while managing multiple priorities.
  • Personal branding
  • Leadership skills
  • Positive attitude
  • Time management
  • Problem solving 
  • MS Office
Additional Information:

Benefits

  • Health Insurance and discount on travellers insurance

  • Assistance with work permit and opening a bank account if needed

  • Extra New Year paid holidays: 3rd, 4th and 5th of January

  • 5 days of Personal Leave

  • Birthday Leave

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