Job Description
CreedRoomz is looking for a Chat Moderator (Mixed Shiftes) who will monitor the process of games and contents of chat with solid knowledge of Armenian, English, Russian.
- Monitor live game sessions to ensure a smooth and fair gaming experience.
- Oversee chat interactions to maintain a respectful and professional environment.
- Provide real-time assistance to players by answering inquiries and resolving issues.
- Detect and address inappropriate behavior, including blocking users who violate chat policies.
- Report technical or non-technical issues promptly, ensuring timely resolution by the appropriate department.
- Generate reports based on chat monitoring, highlighting complaints, player feedback, and areas for improvement.
- Proficiency in Russian and English (additional languages are a plus)
- Previous experience in customer support or live chat moderation (preferably in a gaming environment)
- Strong communication skills
- Ability to stay calm under pressure and resolve conflicts effectively
- Familiarity with online gaming platforms or casinos is a plus
- Ability to work independently
- Written communication skills
- Monitoring and evaluation
Education:
Bachelor's degree in linguistics
Work Experience:
Experience in customer support, live chat moderation, or a similar role is a plus.
Professional Skills:
- Communication
- Multitasking
- Customer Service
- Conflict Resolution
- Industry Knowledge
Personal Skills:
- Attention to Detail
- Flexibility
- Teamwork
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