Overview
HSBC Bank Armenia CJSC is looking for a Contact Centre intern.
Responsibilities:
- Provide a range of suitable services and products to customers by all digital channels of HSBC (Internet, mobile, phone, ATM)
- Accurately and promptly resolve customer queries and requests
- Effectively question and listen to customers to be able to fully understand their financial circumstances and needs
- Be proactive in attracting new customers
- Effectively collaborate with team members and other colleagues to ensure good customer experience
- Understand and continue to develop own knowledge of operational risk, legal and regulatory requirements and operating procedures and practices
- Process customer instructions and transactions accurately
- Treat all customers fairly
Required Qualifications:
- Strong communication/ negotiation skills
- Ability to maintain and develop knowledge of products and procedures and ensure that all enquiries are handled in line with internal policies and procedures and make sure regulatory requirements are fully met
- Confidence, drive, inner energy
- Ability to work independently and take responsibility for decisions and actions
- Excellent knowledge of Armenian, Russian and English languages
Please note: Our intelligent job search engine discovered this job and republished it for your convenience. Please be aware that the job information may be incorrect or incomplete. The job announcement remains the property of its original publisher. To view the original job and its full details, please visit the job's URL on the owner’s page.
Please clearly mention that you have heard of this job opportunity on https://ijob.am.
