Overview

ArctX LLC is looking for a Customer Care Specialist.

Responsibilities:
  • Provide instructions, terms, and conditions of services to current and new clients
  • Timely and accurately respond to client inquiries
  • Carefully and decisively handle customer complaints
  • Provide exceptional customer support to attract, retain, and satisfy user
  • Receive and deliver all necessary information among colleagues during the work cycle
  • Report any issues or bugs in the websites to the proper departments
  • Inform clients of any changes or updates through the livechat
  • Collaborate closely with the CRM and Risk Management teams to deliver the best service
  • Collaborate in training colleagues in daily tasks
Required Qualifications:
  • Mid level of English Knowledge
  • Level 4+ Topik in Korean Language
  • General knowledge of live casino, slots, sport bets and anything related to bets
  • Time management skills
  • Communication skills
  • Strong negotiation skills
  • Customer oriented
  • Service oriented
  • Ability to learn product, service, and other areas of customer specialization
  • Work under pressure
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