Overview

Responsibilities:
  • Handle incoming customer calls professionally, ensuring fast, polite, and solution-oriented communication
  • Provide clear guidance on services, pricing, order status, and delivery options
  • Manage customer inquiries, complaints, and special requests with care and efficiency
  • Proactively follow up with clients to confirm satisfaction and resolve pending issues
  • Support sales through service recommendations, upgrades, and seasonal offers when appropriate
  • Accurately record customer interactions and order details in the internal system
  • Coordinate with operations, delivery, and production teams to ensure smooth service execution
  • Monitor service quality and report recurring issues or improvement opportunities
  • Maintain confidentiality and professionalism in all customer communications
  • Contribute to continuous improvement of customer experience processes
Required Qualifications:
  • Proven experience in customer service, call center, or client support roles is preferred
  • Excellent verbal communication skills and clear, confident speaking manner
  • Strong listening and problem-solving abilities
  • Ability to remain calm, polite, and professional in challenging situations
  • High level of responsibility, punctuality, and attention to detail
  • Basic computer skills and ability to work with CRM or internal systems
  • Ability to multitask and manage time effectively in a fast-paced environment
  • Customer-oriented mindset with a strong focus on service quality
  • Fluency in Armenian i Russian and English is a must have
  • Willingness to learn company services, processes, and quality standards
  • Team-oriented attitude with the ability to work independently when needed
Note:

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