Overview

Responsibilities:
  • Analyze customer data per client to identify key metrics
  • Respond to customer bonus requests
  • Respond to problematic user cases
  • Collaborate with regional, risk management and customer support teams to align CRM strategies with business objectives
  • Ensure that all customer journeys are executed properly
  • Be informed about running promotions and offers in all regions
Required Qualifications:
  • Strong analytical skills with the ability to detect and address irregularities
  • Knowledge of gaming regulations, compliance, and industry standards
  • Strong problem-solving abilities and critical thinking
  • Excellent communication skills for collaborating with teams and reporting to senior management
  • High attention to detail and accuracy
  • Solid understanding of Sport risk management strategies
  • Ability to lead and mentor junior risk management staff
  • Ability to act quickly and decisively under pressure
  • Strong teamwork skills and willingness to collaborate across departments
Note:

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