Overview

SoftConstruct is looking for a Customer Retention Specialist / VBET.

Responsibilities:
  • Respond to customer inquiries via phone communication in a professional and courteous manner
  • Identify and assess customer needs to provide appropriate solutions and assistance
  • Handle customer complaints and escalations with empathy and efficiency, striving for first-call resolution whenever possible
  • Provide product information, troubleshooting assistance, and guidance to customers to enhance their understanding and usage of our offerings
  • Document customer interactions, including issues raised, solutions provided, and any follow-up actions required, in the customer support system
Required Qualifications:
  • Languages Armenian (Native speaker)
  • Microsoft Office Suite (Excel, Word ) for fill and tracking call metrics
  • Google drive for fill and tracking call metrics
  • Call Script Management Ability to use and adapt call scripts to suit different customer personas and situations while maintaining natural conversation flow
  • Knowledge of Russian (B2-C1) will be an advantage
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