Overview
– Medical Insurance
– 6 day offs
– Gym benefit
– Learning and development opportunities
– 13th salary
– Remote work (once a week) for 1 year employees
– 50% off for our products
– Referral bonus
– Birthday/Anniversary gifts
– Free English lessons
- Respond to customer inquiries and resolve any issues via phone, email, and live chat
- Manage and resolve customer complaints, requests, and inquiries in a timely and professional manner
- Provide accurate and complete information about company products and services
- Process orders, returns, and exchanges, ensuring accuracy and efficiency
- Work closely with marketing and technical teams to ensure customer satisfaction and resolve any issues
- Maintain accurate records of customer interactions and transactions using our CRM system
- Generate upsell opportunities
- Stay up-to-date with product knowledge, promotions, and company policies and procedures
- Identify and escalate priority issues to the appropriate team member or department
- Continuously look for opportunities to improve the customer experience and suggest process improvements to the management team
- Native or bilingual knowledge of English language with excellent verbal and written communication skills
- 1-2 years of customer service experience, preferably in a fast-paced e-commerce environment
- Experience using CRM software and other customer service tools
- Ability to multitask, prioritize, and manage time effectively
- Strong problem-solving skills and the ability to think creatively to resolve issues
- Tech-savvy
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Flexibility to work evenings, weekends, and holidays as needed (rolling shift)
- Positive attitude and willingness to learn and grow with the company
