Overview

emater is looking for a Customer Service Specialist.

Responsibilities:
  • Respond to customer inquiries and resolve any issues via phone, email, and live chat
  • Manage and resolve customer complaints, requests, and inquiries in a timely and professional manner
  • Provide accurate and complete information about company products and services
  • Process orders, returns, and exchanges, ensuring accuracy and efficiency
  • Work closely with marketing and technical teams to ensure customer satisfaction and resolve any issues
  • Maintain accurate records of customer interactions and transactions using our CRM system
  • Generate upsell opportunities
  • Stay up-to-date with product knowledge, promotions, and company policies and procedures
  • Dealing with escalated cases with appropriate product knowledge and patience
  • Resolve conflict cases with the customers providing accurate information
  • Continuously look for opportunities to improve the customer experience and suggest process improvements to the management team
Required Qualifications:
  • Native or bilingual knowledge of English language with excellent verbal and written communication skills
  • 2+ years of customer service experience, preferably in a fast-paced e-commerce environment
  • Ability to multitask, prioritize, and manage time effectively
  • Strong problem-solving skills and the ability to think creatively to resolve issues
  • Experience using CRM software and other customer service tools
  • Ability to work independently and as part of a team
  • Strong attention to detail and organizational skills
  • Flexibility to work evenings, weekends, and holidays as needed (rolling shift)
  • Positive attitude and willingness to learn and grow with the company
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