Overview
Career Factory is looking for a Customer Service Trainer (Contract-Based).
Responsibilities:
- Develop training materials that address key customer service challenges and opportunities
- Assess training effectiveness and make adjustments as needed to ensure measurable improvements
- Facilitate interactive workshops to engage employees in real-world scenarios
- Ensure training programs align with organizational goals and customer experience standards
- Assess and report on training effectiveness, making adjustments to improve outcomes
- Provide post-training feedback and recommendations for continuous improvement
Required Qualifications:
- Proven experience as a Customer Service Trainer or similar role, with expertise in corporate training
- Strong communication, facilitation, and presentation skills
- Ability to customize training content for different audiences, industries and organizational needs
- Excellent communication skills in Armenian and English, Russian is a plus
- Availability for contract-based engagements with flexible scheduling
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