Customer Support Advocate I

Overview

As a Customer Support Advocate (CSA), you’ll have the opportunity to become a subject matter expert on ServiceTitan, Aspire, and FieldRoutes platforms and quickly grow your career in meaningful ways. You’ll be part of the team where you’ll identify and provide solutions to client challenges in a dynamic and fast-paced environment. You’ll be responsible for ensuring that we consistently exceed clients’ expectations and anticipate their future needs.

What you will do:
– Address client issues through troubleshooting, training, and direct support.
– Conduct initial troubleshooting for ServiceTitan, Aspire, and FieldRoute platforms, identifying root causes, replicating issues, and documenting scenarios clearly.
– Develop into a product expert, crafting innovative solutions and workflows that cater to customer requirements.
– Advocate for product enhancements by submitting bug reports to developers and overseeing their resolution.
– Communicate customer feedback and concerns to internal teams to champion their needs.
– The earliest start of the shift is 8am, and the latest shift finishes at 3am AMT. Shifts are decided based on business needs, so candidates must be flexible to shift changes.
What you will bring: 
– Exceptional interpersonal skills: empathetic, patient, confident, good-humored, and adept at interacting with diverse personalities.
– Thrives in a feedback-rich environment and maintains composure in a dynamic, demanding setting.
– Self-driven and capable of mastering intricate software.
– Efficient, effective, and resourceful problem-solver with robust critical thinking and troubleshooting abilities.
– Knowledge of QuickBooks/accounting is a plus.

About Aspire & FieldRoutes
Aspire and FieldRoutes, is the leading SaaS providers for the landscaping, commercial cleaning, pest control, and lawn care industries and proud members of the ServiceTitan family since 2021. Our cloud-based business management systems automate all aspects of field service operations for enterprise and small to medium-sized businesses which enables our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the U.S. and Canada, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platforms and customer base while maintaining our collaborative, tight-knit culture.