Overview

SoftConstruct is looking for a Customer Support Agent (Turkish and English Languages).

Responsibilities:
  • Deliver customer service through online and phone support
  • Provide solutions to customers with the help of supervisors from different departments
  • Provide detailed information about websites, procedures, payments and requests
  • Inform customers about deals and promotions
Required Qualifications:
  • Excellent knowledge of Turkish and English, both spoken and written
  • Excellent knowledge of any other foreign language is an advantage
  • Excellent listening and communication skills
  • Customer service skills
  • Ability to work under strict deadlines and pressure
  • Ability to work as a part of a team
  • Ability to be patient and understanding
  • Experience in the field is a plus
  • Ability to work in flexible shifts and on-site
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