Overview

Responsibilities:
  • Provide accurate information and professional consultation to customers via phone regarding the Company’s services and available products
  • Manage and coordinate the full booking process from start to finish
  • Deliver comprehensive customer support at all stages of the customer journey: booking confirmation → check-in → stay period → check-out → feedback collection
  • Monitor and ensure accommodation quality standards
  • Promptly and effectively resolve issues and non-standard situations
  • Collect customer feedback, document concerns, and communicate them to the relevant departments
  • Maintain and continuously enhance the Company’s service standards
Required Qualifications:
  • Proven work experience in customer service or the hospitality (hotel) industry
  • Excellent verbal and written communication skills
  • Strong customer-oriented mindset
  • Ability to effectively handle non-standard or high-pressure situations
  • High level of responsibility, attention to detail, and results-driven approach
  • Confident use of messengers, telephone communication, and CRM systems
Note:

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