Overview

Responsibilities:
  • Looking for a job where you can work from home, build real experience in iGaming, and actually feel like you’re part of a team (not a robot answering copy-paste messages)? Then keep reading We’re hiring a Customer Support Representative to join a fast-growing iGaming group and support customers via chat/email/calls
  • What you’ll be doing (day-to-day)
  • While helping customers, solving issues fast, and keeping the experience smooth and professional, you will:
  • Reply to customer requests via Live Chat, Email, and Calls (when needed)
  • Handle conversations with care, speed, and quality
  • Follow clear procedures and keep everything documented properly
  • Escalate complex cases to supervisors when needed
  • Spot patterns during your shift (payment issues, bugs, common questions) and report them to teams like Product / Banking
  • Complete small outbound tasks (follow-ups, checks, etc.)
  • Work with internal tools like Zendesk / Backoffice / VPN / Remote Desktop
  • Work schedule & shifts
  • This role is shift-based, and night shifts are part of the job.
  • Morning / Afternoon / Night shifts
  • Working hours are mainly based on GMT+2
  • 8 working hours per day + 1.5-hour break
  • Before you start, you’ll go through a structured onboarding training
  • Training duration: 4 weeks
  • Training schedule: 5 days/week, 6 hours/day
  • Training time: preliminarily 09:00–15:00 (GMT+2)
Required Qualifications:
  • What we need from you
  • You don’t need to be “perfect” — but you must be reliable and ready to learn
  • 1+ year experience in online customer service (iGaming experience is a BIG plus)
  • C1+ level of English (spoken + written)
  • Strong communication: clear, polite, confident
  • Good attention to detail (you don’t miss small things)
  • Ability to stay calm under pressure
  • Basic computer skills + ability to work with multiple tools at once
  • Comfortable using Microsoft Office (or similar)
  • Your setup (required)
  • To work remotely, you need:
  • Your own laptop/PC
  • Stable electricity
  • Fast and stable internet
Note:

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