Overview

– Monthly promo codes for registering delivery orders from our partners
– Paid practicum
– Career growth
– Regular salary review
– Corporate events
– External education budget
– Perks

Responsibilities:


- Respond to customer queries in a timely and accurate way, via phone, email, or chat
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Follow customer reviews on social media, connect with them to solve problems, make their experience more enjoyable
- Keep in touch with customers to make sure their technical issues are resolved
- Gather customer feedback and share it with our other departments
- Meet personal/team qualitative and quantitative targets

Required Qualifications:


- Previous experience in a customer support role is a plus but not required
- Familiarity with online sales is a plus
- Strong verbal communication skills along with active listening
- Excellent problem-solving skills
- Knowledge of English and/or Russian languages
- Multi-tasking abilities: set priorities and manage time effectively
- Patience when handling tough cases, customer focus, and adaptability to different personality types
- High school certificate. The existence of higher education or the fact of existing / distance learning will be considered as an advantage
- Ability to work in shifts