Overview

Dialtel is looking for an experienced Enterprise Manager with a strong background in telecommunications, VoIP, and enterprise communication solutions. The Enterprise Manager will be responsible for developing and managing Dialtel’s enterprise customer portfolio, with a particular focus on call centers, BPOs, large enterprises, and end users requiring international Voice, SMS, DID, VoIP, and related telecom services.

Responsibilities:
  • Identify and develop new enterprise customers, including call centers, BPO companies, large businesses, and other high-volume telecom users
  • Develop new business opportunities through direct outreach, networking, industry events, referrals, and existing industry relationships
  • Build and maintain a strong pipeline of potential enterprise customers
  • Understand customer business models and identify opportunities where Dialtel’s services can add value
  • Develop long-term relationships with key decision-makers and procurement teams
  • Develop relationships with call centers and BPO companies using international Voice, SMS, DID, SIP, and VoIP services
  • Understand call-center traffic requirements, destinations, volumes, working hours, quality expectations, and routing requirements
  • Identify opportunities to optimize customers’ telecom costs while improving quality and reliability
  • Work with customers to understand their existing telecom setup and identify areas where Dialtel can provide better solutions
  • Manage high-volume customers and ensure their operational requirements are properly supported
  • Manage and grow existing enterprise accounts
  • Act as the main commercial contact for assigned customers
  • Understand customer requirements and coordinate internally to provide appropriate solutions
  • Identify opportunities to increase revenue through additional services and destinations
  • Conduct regular business reviews with key customers
  • Maintain strong relationships with decision-makers and ensure high customer retention
  • Prepare commercial offers and negotiate pricing and contractual terms
  • Understand customer traffic volumes and profitability requirements
  • Ensure that deals meet Dialtel’s targeted margin expectations
  • Negotiate with customers while protecting company margins
  • Monitor account profitability and identify opportunities for margin improvement
  • Work closely with Pricing, Finance, Billing, and Management teams on commercial matters
  • Achieve agreed monthly and quarterly sales and margin targets
  • Increase revenue from existing customers through account development and cross-selling
  • Acquire new high-value enterprise customers
  • Develop new traffic opportunities and destinations
  • Maintain a healthy balance between customer acquisition, revenue growth, and profitability
  • Take ownership of commercial customer escalations
  • Coordinate with NOC and Technical teams to resolve service-related issues
  • Follow up on quality, routing, billing, and operational problems
  • Ensure customers receive timely communication and appropriate solutions
  • Maintain a professional relationship with customers even during operational or technical incidents
  • Monitor telecom market trends, customer requirements, and competitor offerings
  • Identify new business opportunities in the enterprise and call-center markets
  • Monitor pricing and service developments in key international markets
  • Provide management with information about market opportunities and customer demand
  • Identify potential strategic customers and partners for Dialtel
Required Qualifications:
  • 4–5+ years of experience in telecommunications, VoIP, carrier services, call-center solutions, or enterprise communications
  • Proven experience working with call centers, BPOs, and/or enterprise end users
  • Strong understanding of international Voice, VoIP, SIP, DID, SMS, and telecom services
  • Experience with high-volume telecom customers and international traffic
  • Strong sales, business development, and account-management experience
  • Experience negotiating commercial agreements and pricing
  • Strong understanding of customer requirements and business processes
Nice To Have:
  • Existing relationships within the call-center, BPO, enterprise, or telecom industry are a strong advantage
  • additional languages are an advantage
  • Strong communication and negotiation skills
  • Strong business development and relationship-building abilities
  • Commercially minded with a strong focus on revenue and margin
  • Ability to understand both business and technical customer requirements
  • Strong problem-solving and customer-management skills
  • Ability to work independently and take ownership of customer accounts
  • Ability to work effectively with technical and operational teams
  • Strong analytical and reporting skills
  • Excellent English communication skills
Technologies:
  • International Voice termination and origination
  • VoIP and SIP services
  • DID numbers
  • SMS and A2P messaging
  • Enterprise messaging solutions
  • Call-center solutions
  • CLI and routing solutions
  • International connectivity and telecom interconnections
Note:

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