Overview

Responsibilities:
  • Supervise and coordinate the daily operations of Food & Beverage outlets, ensuring smooth and efficient service
  • Ensure effective teamwork and high levels of employee engagement
  • Monitor staff performance, grooming, appearance and compliance with hotel and brand standards
  • Ensure exceptional guest service and proactively address guest requests, concerns and complaints
  • Monitor dining areas to ensure proper seating, service quality, cleanliness, safety and overall guest satisfaction
  • Conduct pre-shift briefings and communicate daily operational information to the team
  • Train, coach and support team members to continuously improve their knowledge, skills, and service standards
  • Ensure proper opening and closing procedures are completed, including preparation of supplies, equipment and service areas
  • Coordinate with other hotel departments to ensure seamless service and smooth daily operations
  • Ensure compliance with food safety, hygiene, health and safety, and Marriott International standards and procedures
  • Support the F&B management team with operational and administrative tasks as required
Required Qualifications:
  • Higher education; a degree in Hospitality, Business, or a related field is an advantage
  • At least 2 years of experience in a Food & Beverage or hospitality-related role
  • At least 1 year of supervisory or team-lead experience
  • Fluent Armenian and good command of English; knowledge of Russian is an advantage
  • Strong leadership, communication and interpersonal skills
  • Customer-oriented approach with a strong focus on service quality
  • Ability to work effectively in a fast-paced and multicultural environment
  • Ability to work flexible shifts, including weekends and holidays
  • Leadership
  • Communication
  • Interpersonal skills
  • Customer-oriented approach
  • Teamwork
Note:

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