Overview

Responsibilities:
  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
  • Set up accurate accounts for each guest according to their requirements
  • Enter Marriott Bonvoy information
  • Ensure rates match market codes, document exceptions
  • Secure payment prior to issuing room key, verify/adjust billing
  • Compile and review daily reports/logs/contingency lists
  • Complete cashier and closing reports
  • Supply guests with directions and property information
  • Accommodate guest requests, contacting appropriate staff if necessary
  • Follow up to ensure requests have been met
  • Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts
  • Count and secure bank at beginning and end of shift
  • Obtain manual authorizations and follow all Accounting procedures
Required Qualifications:
  • Higher education, preferable in Hotel and Restaurant Management, Hospitality, Business Administration
  • Work experience in the guest service, front desk or related professional area
  • Excellent knowledge of Armenian, Russian and English languages
  • Proficiency in Opera PMS is required
  • Guest Service
  • Communication
Technologies:
  • Opera PMS
Note:

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