Overview

Responsibilities:
  • Greet and thank guests in a sincere and friendly manner
  • Welcome guests, check them in, distribute room keys, and explain hotel amenities
  • Manage online, phone, and in-person room reservations
  • Take payments from customers
  • Respond to guest issues and complaints in a timely and professional manner
  • Assist guests with disabilities
  • Collaborate with internal departments to ensure guest satisfaction
  • Assist in planning special events such as weddings and business conferences
  • Arrange specialized services for VIP guests
Required Qualifications:
  • Higher education
  • At least 1 year of customer service experience
  • At least 1 year of front desk experience in the hospitality industry
  • Excellent verbal communication and problem-solving skills
  • Friendly and welcoming personality
  • Knowledge of Armenian, Russian, and English languages
Note:

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