Overview

We are seeking a dynamic and experienced Group Reservation Manager to join our growing team. The Group reservation manager will be responsible for oversees and manage all aspects of group reservations to ensure a seamless booking experience for B2B partners. This role requires a deep understanding of travel logistics,experience in group tourism, strong organizational, communication, and customer service skills, along with the ability work with large amounts of information at the same time.

Responsibilities:
  • Booking Management: Process group reservations promptly and accurately. Searching and booking of group accommodation options, additional services, according to the request.
  • Client Interaction: Communicate with clients to understand their travel needs and preferences.
  • Travel Coordination: Receiving and processing requests for booking hotels, other accommodation facilities, transport services, excursions around the world for groups;
  • Vendor Management: Negotiate and manage relationships with hotels, and other service providers to secure favorable rates and terms.
  • Itinerary Creation: Create customized travel itineraries that align with clients' interests and budgets.
  • Problem Resolution: Address and resolve any group booking issues or client complaints promptly. Partner support in all cases arising from the completed booking (cancellation, changes, relocation, etc.)
  • Documentation Oversight
  • Technology Integration
  • Reporting and Analysis
  • Emergency Response Planning
Required Qualifications:
  • Bachelor's degree in Business Administration, Hospitality Management, or a related field.
  • Proven experience in group travel management, concierge agency, TMC, DMC or tour operator companies.
  • Knowledge of the bases of hotels in Russian Federation and popular destinations.
  • Strong negotiation and vendor management skills.
  • Excellent knowledge of travel-related regulations and compliance.
  • Proficient in travel management software and tools.
  • Exceptional organizational and multitasking abilities.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Language Skills: knowledge of English on at least Upper-Intermediate level (both spoken and written).
  • Ability to work under heavy load.
  • Responsible, stress-resistant, attentive person.
Benefits:
  • Remote Work: Flexibility to work from anywhere.
  • Competitive Compensation: Attractive base plus bonus structure.
  • Corporate Exposure: Collaborate with leading global companies and manage travel for top executives.
  • Professional Growth: Advance your career handling challenging, high-profile cases.
  • Continuous Learning: Ongoing training, seminars, and opportunities to attend top industry events.
  • Travel Perks: Take advantage of corporate rates and unique travel discounts worldwide.
Skills:
  • Negotiation
  • Vendor management
  • Organizational abilities
  • Multitasking
  • Analytical and problem-solving skills
  • Communication and interpersonal skills
  • English language proficiency
Technologies:
  • travel management software
Note:

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