Overview

The Armenian office of HOSTKEY, an international hosting company, is looking for a Head of Account Management. The main responsibilities include departmental reporting, working with key customers in English, and operating within billing systems.

Responsibilities:
  • Organizing the department's day-to-day operations
  • Maintaining reporting
  • Monitoring task completion and improving team performance
  • Planning, coordinating, and implementing process changes
  • Organizing training and onboarding for new team members
  • Liaising with other departments
  • Approving individual client terms and non-standard contracts/services
  • Managing relationships with major customers, resellers, and partners
  • Handling complaints and complex departmental cases
Required Qualifications:
  • 3+ years of experience in a similar role at an IT company
  • Familiarity with server hardware/infrastructure is a plus
  • English proficiency (spoken and written) at C1 (Advanced) or higher
  • Experience with specialized tools: WHMCS, Jira
  • Negotiation experience
  • Punctuality, attention to detail, and a meticulous approach to documentation and billing
  • Creative problem-solving for non-standard situations is a plus
Benefits:
What We Offer
  • Full-day schedule, 10:00–19:00, 5/2 (flexible start time)
  • Official employment, paid leave, and sick leave per Armenian labor law
  • Accredited IT company status
  • Health insurance
  • Office in the center of the Yerevan
  • Interesting work and a friendly, professional team
Nice To Have:
  • C level
Technologies:
  • Professional Skills
  • JIRA
  • Personal skills
  • Ability to work independently
  • Leadership skills
  • Negotiation skills
  • Time management
  • Problem solving

Please clearly mention that you have heard of this job opportunity on https://ijob.am.