Overview

As HR Generalist, you’ll enable every person joining or working at PFM to experience a clear, consistent, and human People journey. You’ll turn People practices into dependable systems – from onboarding and feedback to communication, performance foundations, and accurate records – so employees and managers can focus on doing their best work.

Responsibilities:
  • Coordinate pre-boarding, agreements, account creation, and first-day readiness.
  • Run the company, and HRIS walkthrough.
  • Facilitate the first-day team coffee chat and welcome activity.
  • Schedule and document week-one and month-one check-ins.
  • Track manager actions and resolve onboarding gaps.
  • Coordinate probation reviews, three-month feedback, appraisal inputs, and salary-review workflows.
  • Prepare manager-facing and employee-facing review summaries.
  • Track approvals, communicate outcomes, and update employee documentation.
  • Support the design and implementation of job portfolios, KPI scorecards, compensation structures, and connected performance-management processes.
  • Maintain clear owners, timelines, dependencies, and documentation as the system develops.
  • Coordinate town halls, anonymous pre-call questions, post-event feedback, and recordings.
  • Run birthday, work-anniversary, welcome, recognition, and inclusive cultural-observance communications.
  • Coordinate bi-weekly team updates covering wins, kudos, upcoming activity, and holidays.
  • Support regional meetings, welcome kits, knowledge-sharing initiatives, and approved employee-gifting programmes.
  • Gather employee feedback and surface themes or follow-up actions.
  • Maintain accurate employee profiles and documentation in HRIS.
  • Upload completed feedback, probation, appraisal, and salary-review records.
  • Process approved contract, compensation, and employee-status updates.
  • Track missing documentation and follow up with the appropriate owner.
  • Protect confidentiality and follow applicable access and retention requirements.
  • Partner with hiring managers on assigned roles to clarify role requirements, interview stages, and evaluation criteria.
  • Coordinate and conduct interviews for the roles assigned to the HR Generalist.
  • Maintain a clear, respectful candidate experience through timely communication and well-managed next steps.
  • Keep hiring managers aligned on candidate progress, feedback, risks, and decisions required.
  • Complete assigned recruitment administration and documentation accurately.
Required Qualifications:
  • Minimum 2 years of experience in a similar HR / People Operations role, with hands-on ownership of core employee lifecycle processes.
  • Fluent professional English, with strong written and verbal communication skills.
  • Strong AI proficiency — comfortable using AI as part of daily work, including experience building or using small automations to improve HR workflows and reduce manual work.
  • Hands-on experience with at least one ATS and one HRIS, including employee records, documentation, contracts, and recruitment workflows.
  • Practical full-cycle recruitment experience, from job description and pipeline management through interviews and offer.
  • Strong working knowledge of Google Workspace, Zoom, and Slack for documentation, scheduling, forms, communication, and remote collaboration.
  • Basic working knowledge of employment contracts and employment terms, with the ability to identify when Legal or Finance input is required.
  • Strong organization and follow-through — able to manage several concurrent, multi-week processes where a missed step can directly affect someone's hire, pay, onboarding, or exit.
  • Clear, direct communication — able to prepare and communicate feedback summaries, offer details, policies, and employee information accurately.
  • Strong discretion and judgment, given regular access to compensation data, reference-check results, contracts, and confidential employee feedback.
  • Empathy paired with objectivity — able to make people comfortable being honest while still capturing accurate, actionable information.
  • Strong cross-functional coordination skills — comfortable working closely with hiring managers, leadership, Finance, Legal, and other stakeholders to bring processes to completion.
Nice To Have:
  • Previous experience in a fully remote, global, and multicultural team.
  • Experience in a fast-scaling organization where HR processes are still being built and improved.
  • Deeper experience with AI integrations, workflow automation, and HR process optimization beyond basic AI usage.
  • Communication
  • AI proficiency
  • Organization
  • Discretion
  • Empathy
  • Cross-functional coordination
Technologies:
  • ATS
  • HRIS
  • Google Workspace
  • Zoom
  • Slack
  • Factorial
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