Overview

We are looking for a Technical Support Specialist to join our internal support team for B2B retail. This role is focused entirely on helping colleagues across the company: account managers, commercial and operations teams reach out when something doesn’t work as expected, and you find out why and fix it. It’s a great opportunity for someone who enjoys digging into how things work, likes solving puzzles, and wants to grow in a friendly international team. You’ll work in a small team of two, closely with the team lead.

Required Qualifications:
  • 1+ year of experience in technical or customer support
  • Strong logical and analytical thinking
  • Readiness to work with large volumes of technical data
  • Excellent written communication skills
  • Comfort with regular, repetitive, and routine tasks, with attention to detail and patience
  • Genuine interest in the technical side of the product and in finding the root causes of errors
  • Open, friendly, and easy-going communication style
  • English level B1 (Intermediate) or higher, since you'll regularly communicate with international colleagues
Benefits:
  • Flexible schedules and opportunity to work remotely.
  • Ambitious and supportive team who love what they do, appreciate each other, and grow together.
  • Internal programs for adaptation and training, development of soft skills, and leadership abilities.
  • Partial compensation for participating in external training and conferences.
  • Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
  • Corporate prices on hotels and travel services.
  • MyTime Day Off - an extra non-working day without loss of compensation.
Nice To Have:
  • Basic SQL knowledge
  • Experience with Jira and CRM systems
  • Familiarity with tools like Postman, Grafana, or Kibana
  • Experience in travel tech or B2B products
Skills:
  • Strong logical and analytical thinking
  • Excellent written communication skills
  • Attention to detail and patience
Technologies:
  • SQL
  • Jira
  • Postman
  • Grafana
  • Kibana
Note:

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