Overview
We are seeking an experienced Lead Salesforce Administrator to own escalated Tier 1 support and continuously enhance the Salesforce environment. This role involves advanced troubleshooting, mentoring junior team members, optimizing processes, and bridging communication between support and development teams.
Client:
Our client is a leading medical appointment booking platform used by 40% of U.S. residents across more than 2,000 cities. The platform facilitates over 10 million appointments monthly, making healthcare more accessible and efficient.
Project Overview:
Join a high-performing team of go-to-market systems professionals supporting a fast-growing, innovative company. With Salesforce deeply integrated across all areas of the business, you will collaborate with stakeholders from every department to ensure they have the right tools to maximize productivity and success.
- Resolve complex Tier 1 Salesforce issues, including troubleshooting validation rules, automation conflicts, and integrations.
- Mentor and guide junior administrators and support staff, building their expertise and promoting independence.
- Identify patterns in support challenges and implement solutions through better training, automation, or configuration.
- Lead declarative development projects, including designing Flows, Process Builder automations, and creating advanced reports and dashboards.
- Act as a key liaison between Tier 1 support and scrum teams to facilitate collaboration and communication.
- Proactively anticipate potential problems and implement preventive strategies such as improved error handling, user training, and comprehensive documentation.
- Ensure Tier 1 support quality by providing timely responses and maintaining high end-user satisfaction.
- Proven familiarity with Salesforce and a strong eagerness to learn and adapt quickly on the job.
- Customer service background with excellent verbal and written communication abilities.
- Exceptional organizational and time management skills to handle multiple priorities efficiently.
- Strong data management and analytical skills to inform improvements and decision-making.
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