Overview

Wicked Games is looking for a Live Casino Shift Manager.

Responsibilities:
  • Communicate shift-related updates and reports in designated channels, including cards in/cards out, mistake reports, and schedule changes
  • Supervise live casino tables, assist Pit Bosses (PBs), and ensure tables are properly staffed and operational
  • Handle card/canister/seal replacements according to guidelines, documenting changes with pictures and reports
  • Monitor dealer grooming, conduct, and adherence to performance standards, addressing any issues such as inappropriate behavior, lack of engagement, or fatigue
  • Address and resolve operational issues efficiently while following client instructions and company policies
  • Conduct regular meetings with employees to discuss challenges and optimize performance
  • Maintain accurate records, issue fines, and provide written notices for policy violations
  • Track employee errors, evaluate performance, and compile reports on strengths and weaknesses for dealers, shufflers, and PBs
  • Administer and oversee bonus allocations based on staff performance
  • Organize and facilitate retraining sessions to improve employee skills and compliance
Required Qualifications:
  • High education in management or any other relevant field
  • Advanced knowledge in English (written and communication) is a must
  • Previous experience in a live casino or gaming environment.
  • Strong leadership and people management skills
  • Excellent problem-solving abilities and attention to detail
  • Effective communication and reporting skills.
  • Ability to multitask and work under pressure in a fast-paced environment
  • Ability to work night shifts
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