Overview

Provide efficient and effective telephone support to customers, ensuring proper and accurate information is given. Engage customers with the company’s products and services, record and follow up on issues, and provide feedback as necessary. Handle technical inquiries to the best of your ability and escalate calls to the technical section when required. Maintain detailed records of all customer interactions and submit daily reports on complaints and customer offers.

Responsibilities:
  • Provide efficient and effective telephone service to customers
  • Provide proper and accurate information
  • Arise customers’ interest in products and services of the Company
  • Record the issue and follow-up to solve it providing feedback to the customer upon necessity
  • Reply technically as far as possible and transfer the call to technical section if necessary
  • Make records of all customer calls
  • Submit daily reports on complaints and offers received from customers
Required Qualifications:
  • College or Higher education
  • Relevant work experience is an advantage
  • Fluent in Armenian, Russian, and English languages
  • Problem-solving and complaints handling skills
  • Excellent organizational and communication skills
  • Effective team working and time management skills
Skills:
  • Problem-solving
  • Complaints handling
  • Organizational skills
  • Communication skills
  • Team working
  • Time management
Note:

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