Overview

As we accelerate our investments in AI-powered initiatives, we are looking for a Senior Engineering Manager who can lead high-impact teams, operate effectively in ambiguity, and guide the design and delivery of scalable, cross-cutting systems that span multiple domains. This role is ideal for a senior leader who combines strong people leadership with deep technical judgment, and who thrives in environments where speed, clarity, and accountability matter.

Responsibilities:
  • People & Team Leadership: Establish clear, outcome-driven professional development plans with milestones for engineers and managers.
  • People & Team Leadership: Provide ongoing coaching through 1:1s, feedback, and active mentorship, raising the bar on both technical and leadership excellence.
  • People & Team Leadership: Build a strong team culture grounded in ownership, trust, psychological safety, and continuous improvement.
  • People & Team Leadership: Attract, hire, and retain top engineering talent in close partnership with Recruiting.
  • People & Team Leadership: Grow future technical and people leaders by creating opportunities for increased scope, ownership, and impact.
  • Technical & Systems Leadership: Guide teams in the design, evolution, and operation of scalable, reliable, and maintainable systems, especially in areas spanning multiple services and product domains.
  • Technical & Systems Leadership: Act as a senior technical leader who can dive deep into architecture discussions, review designs, and help teams navigate complex technical trade-offs.
  • Technical & Systems Leadership: Ensure high standards of engineering quality, including system reliability, performance, security, and operational excellence.
  • Technical & Systems Leadership: Balance short-term delivery needs with long-term technical health, actively managing technical debt and platform evolution.
  • Execution & Delivery: Own delivery outcomes for your teams across discovery, design, implementation, and production.
  • Execution & Delivery: Build, communicate, and continuously refine a clear technical and execution roadmap aligned with business and product goals.
  • Execution & Delivery: Drive clarity in ambiguous problem spaces by breaking down complex initiatives into actionable plans with measurable outcomes.
  • Execution & Delivery: Identify risks early, unblock teams, and make timely decisions to maintain momentum in fast-moving environments.
  • Cross-Functional & Cross-Team Collaboration: Partner closely with Product, Design, Data, and other Engineering teams to deliver cohesive, end-to-end solutions.
  • Cross-Functional & Cross-Team Collaboration: Coordinate effectively across multiple teams and stakeholders, aligning dependencies and resolving conflicts to optimize for speed and impact.
  • Cross-Functional & Cross-Team Collaboration: Communicate clearly and regularly with senior leaders, providing crisp updates on progress, risks, and trade-offs.
  • Cross-Functional & Cross-Team Collaboration: Foster strong collaboration across ServiceTitan, especially when working on initiatives that cut across existing systems and ownership boundaries.
Required Qualifications:
  • 7+ years of experience managing software engineering teams, including senior engineers and/or managers.
  • Strong technical background with experience designing and operating complex, distributed systems used at scale.
  • Proven ability to lead teams through ambiguity, balancing urgency with sound technical decision-making.
  • Experience coordinating work across multiple teams, domains, or systems, aligning stakeholders toward shared outcomes.
  • Excellent written and verbal communication skills, with the ability to translate complex technical topics to diverse audiences.
  • Demonstrated track record of delivering high-impact, business-critical initiatives end-to-end.
Benefits:
  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc.
  • Support for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more.
Nice To Have:
  • Experience with Microsoft .NET technologies (C#, ASP.NET, Web APIs) and SQL-based systems (e.g., SQL Server).
  • Familiarity with modern engineering practices: Git, CI/CD, automated testing, observability, and performance monitoring.
  • Exposure to AI-enabled or data-driven systems, or a strong interest in building intelligent, customer-facing platforms.
  • Experience operating in fast-paced environments where speed, ownership, and adaptability are critical.
Note:

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