Overview
We are looking for a very senior Expert Systems Administrator with a strong Linux background and mid‑level Windows experience. This role focuses on leading and driving clients’ on‑premises business engagements. It is an end‑customer‑facing, hands‑on technical role responsible for designing, deploying, and supporting enterprise‑scale solutions in complex customer environments. You will serve as a trusted technical advisor for end customers bridging Customer Success, R&D, and Product Management and act as the voice of the customer within the organization. Given the seniority of the role, a high level of autonomy and ownership is expected. Project Overview:
- Design, operate, and maintain Linux‑based systems and services in production environments.
- Engage directly with customers to understand their infrastructure, security requirements, and business objectives.
- Serve as the primary technical point of contact for on‑premises deployments and upgrades.
- Administer and support Linux servers and related services as a primary platform.
- Drive deployment, integration, and optimization of platforms in customer environments.
- Troubleshoot complex system and network issues across multiple environments.
- Work directly with end users to understand issues, explain solutions, and provide effective support.
- Perform and oversee complex upgrades, migrations, and architectural transformations.
- Participate in post‑deployment reviews to ensure reliability, performance, and adherence to best practices.
- Collaborate with networking and security teams on infrastructure‑related initiatives.
- Represent the voice of the customer to internal teams, influencing roadmap and product decisions.
- 10+ years of experience as a Systems Administrator or in a similar role.
- Excellent customer‑facing communication skills, capable of translating technical solutions into business value.
- Strong expertise in Linux system administration in production environments.
- Proven ability to design and deliver complex, high‑availability enterprise deployments.
- Strong experience administering Linux server environments, complemented by foundational experience with Windows environments.
- Proven experience with networking concepts (TCP/IP, DNS, DHCP, NAT, routing, firewalls).
- Strong troubleshooting skills across system and network layers in physical, virtualized, and containerized environments.
- Scripting experience using Bash and/or Python for automation and tooling.
- Experience supporting end users in professional environments.
- Ability to work independently and take ownership of complex systems.
- Excellent communication skills, including the ability to explain technical topics to non‑technical users.
- Strong interpersonal skills and a service‑oriented mindset.
- Calm and professional approach when handling incidents and user issues.
- Strong problem‑solving and analytical skills.
- Sense of ownership and accountability for systems and services.
- Knowledge of cybersecurity principles and best practices.
- Familiarity with monitoring, logging, and alerting solutions.
- Working knowledge of cloud and hybrid architectures.
- Experience with DevOps/CI/CD processes for product deployment and upgrades.
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