Overview

Responsibilities:
  • Handle customer tickets, chats, and scheduled calls
  • Analyze and troubleshoot SPF, DKIM, and DMARC issues
  • Review DNS configurations and identify misconfigurations
  • Guide customers through remediation and enforcement
  • Communicate technical findings clearly and accurately
  • Participate in customer meetings and ongoing projects
  • Document solutions and contribute to internal knowledge
Required Qualifications:
  • Strong customer orientation
  • Exceptional written and spoken English
  • Comfortable running calls and leading technical conversations
  • Structured problem solving and strong attention to detail
  • Ability to learn new technical domains fast
  • Responsible, consistent, and able to manage multiple cases in parallel
  • Technical Requirements
  • Comfortable with common web-based SaaS tools
  • Able to work with technical data such as logs, reports, headers, or API outputs
  • Basic understanding of internet fundamentals such as DNS, HTTP, email flow, and domains is a plus
Note:

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