Overview

The Technical Solutions Specialist will report to the Senior Manager, Customer Support and works in a fast-paced environment to provide solutions to client Layout challenges. The role will be creating client Layouts and ensuring that the organization is consistently exceeding client’s expectations and anticipating future needs.

Responsibilities:
  • Design and maintain custom report layouts in Aspire's Web Report Designer, including invoices, proposals, work tickets, and statements
  • Create calculated fields to support dynamic content such as logos, conditional formatting, and custom data
  • Troubleshoot layout issues reported by clients, coordinating with QA and Dev as needed
  • Guide clients and internal staff on layout design best practices and data field usage
  • Foster a collaborative team environment that encourages learning, growth, and mutual support among team members
  • Maintain clear and honest communication with management and team members, addressing issues and concerns promptly and effectively
Required Qualifications:
  • At least 4+ years of experience and a strong knowledge of HTML/CSS
  • 1+ years of experience in a Technical Support Role
  • Must be technically proficient, adaptable, and able to continuously learn new skills
  • Excellent verbal and written communication skills with the ability to convey technical information clearly and concisely
Benefits:
  • Flextime
  • Recognition
  • Support for autonomous work
  • Flexible time off
  • Learning and development opportunities
  • Comprehensive onboarding program
  • Leadership training
  • Bonusly
  • Peer-nominated awards
  • Company-paid medical, dental, and vision insurance for employees and dependents
  • Parent and siblings insurance
  • Wellness benefit
  • Office massage
  • Parental leave and support
  • Financial planning tools
  • Employee Assistance Program services
Nice To Have:
  • Experience with Aspire or FieldRoutes
  • Familiarity with Dev Express
  • Familiarity with C#
  • SQL
Technologies:
  • HTML
  • CSS
  • Aspire
  • FieldRoutes
  • Dev Express
  • C#
  • SQL
Note:

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