Overview

We’re looking for a technically skilled Technical Support Specialist to join our growing support team. This role is ideal for someone with a solid background in Linux administration, system monitoring, and hands-on troubleshooting. The ideal candidate is passionate about system reliability, enjoys automating routine tasks, and is comfortable working in a shift-based schedule. Experience in IT operations, FinTech, or payments infrastructure is a strong advantage.

Responsibilities:
  • Provide timely technical support to internal teams and partners regarding system monitoring and service stability
  • Maintain and use tools like Prometheus, Grafana, Loki, and Alertmanager
  • Log, analyze, and categorize incidents in Jira Service Management, and escalate issues when needed
  • Develop and maintain small automation tools (e.g., Python scripts, Telegram/Slack/Jira bots)
  • Administer Linux servers: logs, access control, services, cronjobs
  • Document recurring issues and solutions in Confluence
  • Work with REST APIs to integrate with third-party systems
  • Participate in a 24/7 shift rotation, including nights and weekends
Required Qualifications:
  • 1+ years of experience in technical support, operations, or system administration
  • Strong command of the Linux CLI, logs, services, file permissions, and networking
  • Experience working with monitoring and alerting systems
  • Understanding of incident and problem management (ITIL or Jira workflows)
  • Basic skills in Python scripting
  • Experience with Telegram, Slack, or Jira bots is a strong plus
  • Understanding of REST APIs
  • Excellent written and verbal communication skills in English and Russian
  • Willingness to work in a shift-based environment (including on-call)
  • Attention to detail, excellent communication skills and ability to explain complex technical concepts in simple terms
Benefits:
  • Opportunity to shape the future of fintech solutions within a growing company
  • Collaborative, horizontal team structure that values your expertise and ideas
  • Continuous learning and development opportunities to enhance your skills and career growth
  • Competitive salary and benefits package
  • Flexible work arrangements to support work-life balance
Nice To Have:
  • Experience in FinTech, acquiring, or payment systems
  • Familiarity with Docker, CI/CD, or centralized logging systems (e.g., ELK, Jaeger)
  • Hands-on contributions to automation or monitoring in production environments
  • Technical support
  • System administration
  • Linux CLI
  • Incident management
  • Problem management
  • Communication
  • Attention to detail
Technologies:
  • Prometheus
  • Grafana
  • Loki
  • Alertmanager
  • Jira Service Management
  • Python
  • Telegram
  • Slack
  • Jira
  • Linux
  • Confluence
  • REST APIs
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