Overview

We are seeking a Luxury Boutique Manager for Tom Ford to drive sales, ensure exceptional customer service, and maintain luxury brand standards.

Responsibilities:
  • Setting and monitoring sales targets and KPIs.
  • Managing daily store processes and retail operations.
  • Coaching team members and overseeing their performance.
  • Supporting staff development and maintaining high team performance.
  • Delivering a high-touch boutique experience and maintaining excellent customer service.
  • Managing client relationships and ensuring a high level of customer satisfaction.
  • Ensuring compliance with visual merchandising principles and brand presentation standards.
  • Managing scheduling, reporting, and other operational tasks.
  • Working on-site in Yerevan, Armenia, including weekends and holidays as required by boutique operating hours.
Required Qualifications:
  • Previous experience in luxury or premium retail sales management, preferably in fashion, beauty, or accessories.
  • Strong leadership and team management abilities, including coaching, performance oversight, and staff development.
  • Excellent customer service and client relationship skills, with a focus on delivering a high-touch boutique experience.
  • Knowledge of visual merchandising principles and brand presentation standards in a luxury retail environment.
  • Effective communication and interpersonal skills, with the ability to interact professionally with diverse clients and team members.
  • Organizational and time management skills to handle scheduling, reporting, and operational tasks in a fast-paced setting.
  • Proficiency with basic retail systems and office tools (POS systems, inventory software, and standard office applications).
  • Relevant education in business, marketing, retail management, or related fields is an advantage.
  • Fluency in local language; working knowledge of English or other foreign languages is considered beneficial.
  • Personal branding
  • Leadership skills
  • Customer/service oriented
  • Communication
  • Sales/service experience
  • Customer Service skills
  • Visual merchandising
Additional Information:

If you are interested in joining our team, please apply through the link below․

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