Overview

Viva (Viva Armenia CJSC) is looking for a VoIP Support Specialist.

Responsibilities:
  • Provide services to the customers according to the Company set standards and planned indicators
  • Provide with necessary technical information to B2B customers
  • Provide with technical support in VoIP services
  • Assist customers with info on how to use VPBX portal and setup VoIP telephones
  • Ensure confidentiality of the customer data and the Company activities/ standards
  • Coordination of work process with partner organizations
  • Ensure handling of customer claims and complaints
  • Register all claims/complaints in corresponding interfaces
  • Assist customers to handle issues related to VoIP products and devices
  • Ensure feedback provision to customers on the status of their claims/complaints
Required Qualifications:
  • Higher education
  • Working experience in customer service or sales is a plus
  • Awareness of DNS, VoIP, IP services
  • Awareness of GPON technology
  • Technical Knowledge of Windows, VoIP apps (such as Zoiper, 3CX), configuration of end user VoIP devices (adapters, getaways) and simple end user routers
  • Prompt, high quality and proper performance of work
  • Organizational, communication and negotiating skills
  • Computer skills (Word, Excel, CRM)
  • Language skills (Armenian, Russian and English)
  • Effective team working and time management skills
  • Conflict management skills
  • Stress management skills
  • Customer Orientation
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