Overview

– Salary: 150000 AMD – 180000 AMD Net a monthWorking hours
– 0:00 – 08:30 (3-4 days in 1 week)
– 18:30 – 03:00 (1-2 in 1 week)
– In the case of starting work from 00:00, the Company provides a corporate taxi to the office. In case of termination at 03:00, the Company provides escort home from the office by a corporate taxi.
Benefits
– Monthly promo codes for registering delivery orders from our partners
– Provision of 5 paid days off per year apart from vacation days
– Paid practicum (get paid after the trial period)
– Career growth
– Regular salary review
– Corporate events
– Perks

Responsibilities:
  • Respond to customer queries in a timely and accurate way, via phone, email, or chat
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Follow customer reviews on social media, connect with them to solve problems, make their experience more enjoyable
  • Keep in touch with customers to make sure their technical issues are resolved
  • Gather customer feedback and share it with our other departments
  • Meet personal/team qualitative and quantitative targets
  • Tracking orders assigned to delivery partners during the shift, also assingning if necessary
Required Qualifications:
  • Previous experience in a customer support role is a plus but not required
  • Familiarity with online sales is a plus
  • Strong verbal communication skills along with active listening
  • Excellent problem-solving skills
  • Excellent knowledge of the Armenian language
  • Knowledge of English and/or Russian languages
  • Multi-tasking abilities: set priorities and manage time effectively
  • Patience when handling tough cases, customer focus, and adaptability to different personality types
  • High school certificate. The existence of higher education or the fact of existing / distance learning will be considered as an advantage
  • Ability to work in shifts

Please Note: This job was discovered by our search engine and republished for your convenience. Please be aware that some information may be incorrect or incomplete. For the original job posting and full details, please visit the job link on the owner’s page.