Call Center Agent

- Answer incoming calls and respond to customers via phone, social media & emails
- Provide customers with the organization’s service and product information
- Research, identify, and resolve customer complaints in coherence with the company’s standards
- Route calls to appropriate resources in order to provide excellent customer service to customers
- Complete call logs and reports
- Identify, escalate priority issues and report to the high-level management
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way and based on the standard operating procedures
- Perform other related duties as assigned

- Very good data entry and typing skills
- Excellent knowledge of Armenian, English and Russian
- Excellent listening, verbal, and written communication skills
- Ability to handle stressful situations appropriately
- Experience in a relevant field will be considered a plus
- Customer service orientated & attention to details
- Able to work independently and in a team
- Accurate and responsible