Customer Support Agent (Russian Speaking)

- Manage a high volume of incoming customer support requests via various channels, including mail, chat, and ticketing systems
- Identify, prioritize, and escalate customer issues related to the betting industry to relevant departments or senior team members
- Proactively follow up with customers to ensure the complete resolution of inquiries, maintaining a high level of customer satisfaction by providing accurate, valid, and comprehensive information
- Evaluate and analyze customer requests, handling needs, and complaints specific to the betting industry
- Provide appropriate solutions and alternatives within specified time limits, ensuring timely resolution
- Keep meticulous records of customer interactions, process customer accounts, and maintain organized documentation
- Follow standard processes, procedures, and regulations tailored to the betting industry
- Stay current with betting industry products, services, changes, and updates to deliver exceptional service and accurate information to customers

- Good English and Russian communication skills
- 1.5 year+ of solid Customer Support experience in Online Betting platform
- Knowledgeable in Online betting rules specifically in Sports book & Table Games
- Demonstrate flexibility and adaptability in work approach
- Excellent problem-solving skills and attention to details
- Able to work on shifting schedule