“TokenWin” is looking for a “Customer Support Agent (Turkish Language)”.


- Manage a high volume of incoming customer support requests via various channels, including mail, chat, and ticketing systems
- Identify, prioritize, and escalate customer issues related to the betting industry to relevant departments or senior team members
- Proactively follow up with customers to ensure the complete resolution of inquiries, maintaining a high level of customer satisfaction by providing accurate, valid, and comprehensive information
- Evaluate and analyze customer requests, handling needs, and complaints specific to the betting industry
- Provide appropriate solutions and alternatives within specified time limits, ensuring timely resolution
- Keep meticulous records of customer interactions, process customer accounts, and maintain organized documentation
- Follow standard processes, procedures, and regulations tailored to the betting industry
- Stay current with betting industry products, services, changes, and updates to deliver exceptional service and accurate information to customers

Required Qualifications:

- Up to 1 year of customer care experience
- Experience in the the betting industry is a plus
- Proficient in Turkish language
- Experience in creating knowledge-base content related to betting products is a plus
- Strong customer service and communication skills tailored to the unique needs of betting customers
- Experience with Helpdesk is a must, nice to have experience with tools such as Confluence, Jira, and Intercom
- Ability to work flexible hours, including evening and night shifts, as well as weekends, to align with the betting industry's operational demands
- Upbeat and positive attitude, with the ability to work both collaboratively in a team environment and independently
- Detail-oriented with strong multitasking abilities, prioritization skills, and effective time management
- Customer orientation and adaptability to respond to different types of characters within the betting community
- Ability to stay motivated in complex situations, emphasizing resilience and dedication to providing outstanding support within the betting industry
- Open to feedback and adaptable to company standards